Techrity
Custom Orders & Refund Policy
Many of Techrity’s products are custom-made to your specifications. All custom orders are final sale once production begins, and refunds or exchanges are not available. Claims for manufacturer defects or production errors must be submitted in writing within 10 days of delivery. Verified defects may be repaired or reprinted at Techrity’s discretion. Minor variations in color, size, placement, or finish are normal and are not considered defects. For full details, please see our complete Custom Orders & Refund Policy below.
Quotes & Order Approval
Quotes are provided at no cost and do not constitute a binding agreement. A custom order is considered accepted only after the customer approves the quote and payment (or a required deposit) is received.
Deposits & Production
Once an order is approved, production preparation may begin. This may include ordering materials, scheduling machine time, preparing artwork, or beginning fabrication. Deposits, when required, may be applied toward materials, labor, and administrative costs.
Cancellations & Refunds
Due to the custom nature of our work:
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Custom orders may be canceled only before production begins.
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If a cancellation is approved prior to production, any refund will be limited to amounts paid minus costs already incurred, including materials, labor, design time, or vendor fees.
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Once production has begun, all sales are final, and refunds or exchanges are not available.
In limited cases, Techrity may, at its sole discretion and as a courtesy, evaluate whether a partial refund is appropriate based on the stage of completion and costs incurred. Any such determination is made solely by Techrity and is not guaranteed.
Defects, Errors & Inspection
Customers are responsible for inspecting their order upon receipt.
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Claims for manufacturer defect or production error must be submitted in writing within ten (10) calendar days of delivery.
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Items not reported within this timeframe are considered accepted.
If a defect is verified and determined to be caused solely by Techrity, the item may be repaired or reprinted at Techrity’s discretion. This is the customer’s exclusive remedy. Refunds are not available for custom products.
Normal Variations
Custom production processes may result in minor variations. The following are not considered defects:
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Slight color differences between digital proofs and finished products
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Minor variations in size, placement, alignment, texture, or finish
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Differences inherent to materials, printing methods, embroidery, or laser cutting
By placing a custom order, the customer acknowledges and accepts these reasonable variations.
Governing Law
This policy is governed by the laws of the State of Texas.
Questions
If you have questions about this policy or your order, please contact us prior to placing an order.